CUSTOMER SERVICE

Thank you for visiting arianabohling.com. We are always happy to assist you. The easiest and fastest way to communicate with us is by filling out a contact sheet here. You can also reach us by emailing info@arianabohling.com. We will do our best to respond to your inquiry within 24 hours.

ACCOUNT

OPENING YOUR ACCOUNT

You can register for an account here by entering your name, email, and a password of your choice. You are only required to register on our site if you are making a purchase. You will be prompted to sign in or register for an account whenever required.

MANAGING YOUR ACCOUNT

To sign in to your account, go to SIGN IN and enter the email address and password you submitted upon registration. Once you have logged into your account you are able to:

  • Change your password
  • Add or change addresses
  • View order status

FORGOTTEN PASSWORDS

If you have forgotten your password, we can send a new password to you through a secure connection to the email you submitted upon registration. Click here to receive a new password. Once you have successfully logged back into your account you may change your password.

SHOPPING

ADD TO SHOPPING BAG

Once you've found an item you wish to purchase, select your size and click "add to shopping bag." Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

ITEM AVAILABILITY

We continuously update our website and inventory so that it reflects all items available for purchase. Occasionally, however, we may sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail and adjust your order and payment. If an item is out of stock on our website, we are happy to help you find it for purchase from another retailer, if possible. Please fill out the contact sheet here.

CHECKOUT

Click the "checkout" button when you are finished shopping and you will be directed to sign in to your account. If you do not have an account, you will be instructed to create one in order for us to complete your purchase. We encrypt all credit card information you submit through our Website, and we only use the last five digits of your credit card number when confirming an order. Of course, during order processing, we will encrypt and transmit your entire credit card number to the appropriate credit card company. We cannot, however, guarantee that our security measures will absolutely prevent unauthorized access to or loss of data.

PRODUCT SIZING

SHOE SIZE CONVERSION

Ariana Bohling shoes are sized Womens US 6 – 11 and Mens US 8-12. We currently do whole sizes only. Please refer to the fit description of a specific style in order to purchase the appropriate size for your foot. Should you have additional questions regarding fit, please fill out a contact sheet here.

CARE

Ariana Bohling footwear and handbags are crafted using fine leather skins. Each is unique and special as it is a genuine leather product: any tonal variation, marks, veins are natural features, and should not be considered imperfections. Proper leather care contributes to a long life of beauty. We strongly recommend consulting a leather care professional or cobbler for specific advice and maintenance. General care for all leathers

  • Keep leather surface clean and dry using a dry, soft cloth.
  • Avoid over-exposure to heat or direct lighting. We provide a fine shoe box and dust bag for this reason.
  • Protect leather shoes from rain and humidity.
  • If leather should get wet, dab with a soft neutral cloth to absorb the moisture.

Leather care

If you choose to treat leather shoes and boots, we suggest colorless, non-alkaline formulas for our vegetable or chrome tanned leathers. One of our preferred products for leather care is Meltonian brand Mink Oil. Use a soft cotton cloth to massage the Meltoian Mink Oil into your shoe.

Be aware that leather conditioners sometimes attract dust and dirt. Always use a product formulated for the type of article you intend to treat.

Leather treatments deepen the base color of the leather. Sometimes after the oil is absorbed the color will go back to its original state. Sometimes it will remain darker. ALWAYS TEST TREATMENT PRODUCTS ON A SMALL HIDDEN AREA OF THE SHOE FIRST, ON ORDER TO SEE THE LEATHERS REACTION. These are natural leather hides, and each leather hide reacts differently to treatments.

Suede care

  • Suede can be kept fresh with a suede brush that can help to clean superficial dirt and stains.
  • For deeper stains, consult a leather professional.

PAYMENT

PAYMENT METHODS

We accept Visa, MasterCard, American Express, at arianabohling.com. When you place an order on our website, we will charge your credit card once we have verified your card details, received credit authorization and verified stock availability. If you are having difficulty processing payment, please fill out our contact sheet and we'll be happy to help you place an order.

REDEEMING PROMOTION AND DISCOUNT CODES YOU MAY REDEEM YOUR DISCOUNT CODE DURING THE CHECKOUT PROCESS BY ENTERING YOUR CODE IN THE FIELD MARKED "DISCOUNT CODE." YOU MAY NOT USE MORE THAN ONE DISCOUNT CODE AT A TIME. ALL TERMS, CONDITIONS AND POLICIES - INCLUDING OUR EXCHANGE POLICY - STILL APPLY TO ORDERS IN WHICH A DISCOUNT CODE HAVE BEEN APPLIED. IN CASE OF A RETURN, ONLY THE AMOUNT CHARGED TO A CREDIT CARD OR GIFT CARD ARE REFUNDABLE, WE CANNOT REFUND THE DISCOUNTED AMOUNT.

PRICING

We work hard to maintain accurate pricing on our website, however errors may occasionally occur. In that situation, you will have the option of either canceling that item, or reconfirming your purchase of the item at the correct price. You agree that the risk of loss or damage to products you order from us passes to you on delivery of the products, but title passes once we have received payment in full from you or your authorized agent for the products.

SALES TAX

Prices displayed on the website are exclusive of taxes. Sales tax will only be charged on orders shipped within the state of New York. Taxes are calculated at the time of checkout by zip code. No other tax or import duty will be applied to orders shipped within the USA.

ORDERS

ORDER STATUS

You will receive email confirmation at the time you place your order. When your order is shipped, you will be sent notification by email with tracking number. You can also check the status of your order by logging into your account and viewing your order history.

MODIFYING YOUR ORDER

Once you have submitted your order, we have limited ability to make modifications. Please contact customer service as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.

TRACKING

Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to "shipped" and you can track your package by visiting UPS.com and providing the tracking number provided in your shipping confirmation email.

SHIPPING GUIDELINES

Orders are processed pending product availability. Orders placed on a weekday before 2:00 p.m. (EST) will generally begin processing within 2 business days . For orders placed on weekends or holidays, orders will generally begin processing on the sseocnd business day of the following week. Although we endeavor to ship all orders within two business day from processing completion, these times are provided as guidelines only. All orders are shipped from New York City. Please note: We do not offer Saturday delivery. We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

RATES AND SERVICES RATES

Flat rate of $10.00 shippng in NY State. Flat rate of $20.00 shipping outside of NY state. Ariana Bohling uses UPS exclusively for all orders .

DOMESTIC SERVICES

Ariana Bohling offers UPS Ground delivery for all orders shipped within the United Sates. All orders are shipped from New York City. Upon shipment, UPS Ground can take anywhere from 1 - 5 business days, depending on your proximity to New York City. Please contact customer service with questions or special requests.

SHIPPING RESTRICTIONS

Arianabohling.com ships to all 50 states and all countries that are serviced by UPS. Regretfully, we are unable to ship to P.O. Boxes or APO addresses at this time. We are only able to ship items to one address per order. Please place a separate order for each shipping address. At this time arianabohling.com will not ship to freight forwarding addresses because of the potential high risk of fraud associated with forwarded orders.